Legal
Refund Policy
Last updated: August 1, 2026
This Refund Policy applies to purchases of Beanie, a software-as-a-service product operated by Nouri Abdelkayoume in Algeria ("we," "us," "our"), available at beanie-ai.co. Beanie is a self-serve software tool; there are no human-delivered or consulting services.
Paid plans and credit purchases are sold through our merchant of record, Suby, a third-party payment provider that acts as the seller of record and handles payment processing, billing, tax, and refunds on our behalf. Suby is the name that appears on your card statement and on your payment receipt.
When You Can Get a Refund
We refund in two situations, and you only need to tell us which one applies.
- Beanie does not work as described. If a feature is broken, a campaign does not run, or the product does not do what this website says it does, and we cannot fix it for you, you get a full refund. This is not limited to 14 days.
- You have not used what you paid for. Within 14 days of a purchase, we refund the part you have not consumed. For credits that means the credits still sitting in your balance. For a subscription that means a plan you have not meaningfully used.
Write to us at support@beanie-ai.co and say what went wrong. We reply to every request, and we would rather fix the problem than keep your money.
Credits Already Spent
Spent credits are not refundable. Every credit you spend buys real work from third parties on your behalf: Reddit data through a commercial API, and AI scoring and reply drafting through our model provider. That cost is incurred the moment a search or a score runs, and it cannot be reversed.
So a credit refund covers your remaining balance, not the credits you have already used. Your unspent balance is always visible on your billing page, so you can see exactly what is refundable before you ask.
If you are in the EU or UK: by starting a search, a campaign, or a reply draft, you are asking us to begin performance immediately, and you acknowledge that you lose the statutory 14-day right of withdrawal for the part that has been performed. Your unused balance is unaffected.
What We Do Not Refund
- Credits that have already been spent, as set out above.
- Renewals you forgot to cancel, where the plan was used during the period. Cancel any time to stop the next one, and see the Subscriptions section below.
- Accounts closed by us for a breach of our Terms of Service.
How Refunds Are Processed
Refunds are issued by Suby back to your original payment method. Request one from us at support@beanie-ai.co, or directly from the merchant of record using the contact details on your payment receipt.
Approved refunds are typically returned to your payment method within 14 days.
Subscriptions
You can cancel your subscription at any time from your account billing page or by emailing us at support@beanie-ai.co. Cancelling stops future renewals; your access continues until the end of the current paid period. Subscription terms (monthly or annual, renewing automatically until cancelled) are set out in our Terms of Service.
Contact Us
We reply to every refund request. Reach us at support@beanie-ai.co or on WhatsApp at +213 794 17 28 48.